Questionnaire of Suning.com about customer loyalty 苏宁易购关于消费者忠诚度的问卷调查
关于
1年前
更新
5
频次
15
题目数
分享
Questionnaire of Suning.com about customer loyalty 苏宁易购关于消费者忠诚度的问卷调查
This questionnaire is used to know how the website builds customer loyalty. It is voluntary so you can withdraw any point. The questionnaire is anonymous and will take you about 1~3 minutes to fill in. Thank you for your cooperation. 这一份关于在苏宁易购消费体验的匿名调查。这份问卷不会占用您过多的时间，可自愿参加。在此，万分感谢您的支持和帮助！
Q1:1. What is your gender? 您的性别？
Female 女
Male 男
Q2:2.What is your age? 您的年龄？
20 or younger 20岁或20岁以下
21-30
31-40
41-50
50 or older 50岁或50岁以上
Q3:3.What reasons do you like to purchase on the sunning.com? (multiple choice) 您喜欢在苏宁易购上购物的原因？（多选）
Price 价格
Quality 质量
Service 服务
Brand 品牌
Other 其他
Q4:4.How familiar are you with the suning.com? 您熟悉苏宁易购吗？
Extremely
familiar 极为熟悉
Very
familiar 十分熟悉
Moderately
familiar 一般熟悉
Slightly
familiar 稍微熟悉
Not
at all familiar 不熟悉
Q5:5.Overall, are you satisfied with your experience using service, neither satisfied or dissatisfied with it, or dissatisfied with it? 总体来讲，您在苏宁易购上购买体验的满意度如何？
Extremely
satisfied 极为满意
Moderately
satisfied 一般满意
Neither
satisfied nor dissatisfied 没感觉
Moderately
dissatisfied 不太满意
Extremely
dissatisfied 极为不满意
Q6:6.How much do you trust the suning.com as a transaction platform? 您信任苏宁易购这个购物网站吗？
A
great deal of trust 极为信任
A
lot of trust 很信任
A
moderate amount of trust 一般信任
A
little trust 少许信任
No
trust at all 完全不信任
Q7:7.How engaging is the design of the website? 苏宁易购的网站设计吸引您吗？
Extremely
engaging 非常有吸引力
Very
engaging 很有吸引力
Moderately
engaging 吸引力一般
Slightly
engaging 略有吸引力
Not
at all engaging 完全没有吸引力
Q8:8.Was your experience with customer service on the suning.com better than you expected it to be, worse than you expected it to be, or about what you expected it to be? 在苏宁易购上服务体验比您期望的如何？
A
great deal better 比期望值好很多
Somewhat
better 比期望的好一点儿
About
what was expected 和期望的差不多
Somewhat worse
有点儿失望
A
great deal worse 很失望
Q9:9.How reliable are the service on the website? (e.g. replacement, warranty and maintenance service) 您认为苏宁易购的服务可靠吗？ （例如：包换，保修和维修服务）
Extremely
reliable 极为可靠
Quite reliable 十分可靠
Moderately
reliable 一般可靠
Slightly
reliable 有些可靠
Not at all reliable
完全不可靠
Q10:10.How much do you trust the security of the website's online checkout process? 您对苏宁易购在线支付的安全性放心吗？
A
great deal of trust 绝对放心
A
lot of trust 很放心
A
moderate amount of trust 基本放心
A
little trust 勉强放心
No
trust at all 根本不放心
Q11:11.How well do you feel the website protects your privacy? 您认为网站在保护您的私人信息上做的怎么样？
Extremely
well 非常好
Quite
well 十分好
Moderately
well 中等
Slightly
well 略好
Not
at all well 非常不好
Q12:12.Would you say that customer service representative your problem or answered your question quickly, slowly, or neither? 网上的卖家回应您的问题速度如何？
Extremely
quickly 十分迅速
Somewhat
quickly 有点儿快
Neither
quickly nor slowly 正常
Somewhat slowly 稍慢
Extremely
slowly 非常慢
Q13:13.How likely are you to recommend the website to others? 您会向他人推荐这个网站吗？
Extremely
likely 极为有可能
Quite likely
十分有可能
Moderately
likely 一般可能会
Slightly
likely 也许会
Not
at all likely 完全没可能
Q14:14.Do you think that the community aspect of the site adds positively to the overall experience of the website? 网站有一个类似于论坛的社区（消费者可以分享购物的心得）会给您带来更好的购物体验？
Strongly Agree 非常同意
Agree 同意
Neutrality 中立
Disagree 不同意
Strongly Disagree 完全不同意
Q15:15.How likely are you to purchase again on the suning.com in the future? 将来您还会光顾苏宁易购吗？
Extremely
likely 绝对会
Quite
likely 十分可能
Moderately
likely 一般会
Slightly
likely 也许会
Not
at all likely 没有任何可能
联系我们
在线客服
客服专线 4006-700-778
客服邮箱 wenjuan@idiaoyan.com
问卷网公众号