Survey on the Status of Mobile Payment

Currently, mobile payment is a hot topic. It might change people's shopping habits in the future. This survey is to find out the customer satisfaction of mobile payment and its popularity in China and UK. It has 14 questions. The result will be used for academic research. Thank you!

Q1:Your age

10-18

19-25

26-35

36-50

50+

Q2:Your gender

Male

Female

Q3:Your occupation

Student

Freelance

Factory hand

Farmer

White collar

Public officer

Entrepreneur

Teacher

Other

Q4:Where do you live? (this survey only target China and UK market)

China

Q5:Have you ever heard or used mobile payment service?

I've heard it before

I've used it

I have no idea of it

Q6:What kind of mobile payment was it?

Remote (use mobile devices to make payment through internet)

Proximity (payment is made by scanning the phone, ps. not QR code )

Both

Q7:Which one do you prefer to use?

Remote

Proximity

Either is OK

Q8:In which case did you use mobile payment?

Shopping in the shopping mall

Pay the parking fee

Buy tickets at the door

Online shopping

Other

Q9:Which kind of merchandise did you buy?

Physical products

Virtual products

Both

Q10:How much did you paid for them?

Below £50

Between £50 and £300

Above £300

Q11:Who was/were the provider(s) of the mobile payment services?

Alipay

Apple pay

Google wallet

Paypal

Wechat payment

Operator (please put its name in the blank)

Bank (please put its name in the blank)

Other

No idea

Q12:Do you satisfy with the mobile payment experience?

Yes, it is good

Just so so

No, I don't like it

Q13:If you can choose, whose mobile payment services would you prefer to use?

Well-known technology companies (e.g. Apple, Google, Alibaba etc.)

Emerging companies

Operators

Banks

Either is OK.

Other

Q14:From a customer point of view, which problem could stop you from using mobile payment services?

Security issue

Inconvenience, require extra devices to complete the payment

Unstable of the system, sometimes payment cannot be made due to a failure of the system

Availability problem, we cannot use mobile payment in most of the cases because the merchants don't accept mobile payment

Other

Survey on the Status of Mobile Payment

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1年前

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