The survey about the satisfactory extent of mobile phone operator in UKin the group of Chinese overseas students

Welcome to take part in this interesting activity.This questionnaire is only used for our course assignment, so do not worry that your personal infomation will be released.

Q1:Personal information:

Name

Gender

Major(In University of Glasgow)

Q2:Have you everdone some research about the mobile phone operator before you choose it?

Yes

Q3:Which part do youthink is the most important part of a the mobile phone operator?

The company size

Company reputation

The number of international students users

Quality of service

Reasonable pack

Others

Q4:Which mobilephone operator are you choose now?

Giffgaff

Lebara

CTExcelbiz

Lyca

Talk home

Vodafone

3（mobile UK）

Q5:Why you choosethis mobile phone operator?

Goodservice quality

Reasonablepack

Friends recommended

Good Companyreputation

Haveused this operator before

Most of classmates choose this operator

I do notknow, I just choose by chance

Promotesales by the operator

Q6:Are you satisfied with your cellphoneoperators?

Strongly unsatisfied

Generally unsatisfied

Fair

Generally satisfied

Excellent

Q7:Which part youconsider first when you choose the cellphone pack?

Price

Freetalking time

Numberof free message

Networkspeed(3G/4G)

Thetotal number of network flow

Q8:Which cellphone pack are you using now? (Total pack price)

£5-10

£10-15

£15-20

£20-25

£25-30

Others

Q9:Which types of data pack do you choose?

Q10:Which data pack are you using now? (Total data flow)

500MB

Others

Q11:Which text pack are you using now? (Total free text)

200-300

300-400

400-500

Unlimited

Others

Q12:Which talking pack are you using now? (Total free talking time)

0-200min

200-400min

400-600min

600-800min

800-1000min

Unlimited

Others

Q13:Why do you choose this cellphonepack?

Lower price

Moredata

More free message

Longer free talking time

Better costperformance

According to my habits

Others

Q14:Are you satisfied with your cellphonepack?

Strongly unsatisfied

Generally unsatisfied

Fair

Generally satisfied

Excellent

Q15:Howto top up your cellphone?

Doit Online

Buy the top-upcards

Go to the physicalcellphone store

Go to the generalshop

Others

Q16:Do you plan tochange your mobile phone operator?If you want to dothis, why?

Yes the reason is:

Q17:Do you plan to changeyour cellphone pack?

Yes the reason is:

Q18:Comparedwith the mobile phone operators in China, what are the advantages of mobilephone operators in UK?

Cheaper price

Better signal

Faster-speedInternet

Top up more conveniently

Better service

More options

Easier to transact

Others

No advantages

Q19:Compared with themobile phone operators in China, what are the disadvantages of mobile phoneoperators in UK?

More expensiveprice

Worse signal

Slower-speedInternet

Top upinconveniently

Worse service

Fewer options

More difficult totransact

Others

No disadvantages

Q20:Thanks for your time，It is our pleasure.

The survey about the satisfactory extent of mobile phone operator in UKin the group of Chinese overseas students

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