Cruise customer satisfaction questionnaire
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Cruise customer satisfaction questionnaire
ladies and gentleman：Thank you very much for your participation in this survey about the cruise customer satisfaction，This questionnaire will take 5-8 minutes to complete.The survey was conducted in an anonymous form.We expect through the investigation to understand the satisfaction of cruise tourism projects, for the comprehensive development of cruise tourism projects to provide certain reference.Your answer is very important for our investigation and study, hope to get your support and cooperation.
Q1:Your gender?
male
female
Q2:How old are you?
under 18
19-25
26-35
36-45
46-55
over 56
Q3:What is your occupation？
civil servant
enterprise employees
senior executives
professional
retired personnel
private entrepreneur
student
teacher
other
Q4:Your salary?
less than 3000 RMB
3000-6000 RMB
6000-9000 RMB
9000-12000 RMB
more than 12000 RMB
Q5:How many times have youbeen to cruise?
first time
second time
third time
forth time
more than forth
Q6:Which cruise company do you know? (s)
Royal Caribbean
Costa
Star Cruises
MSC Cruises
Carnival Cruise（Princess Cruises）
Holland America
Norwegian Cruise
Silver sea
other
Q7:Which cruise lines are you interested in? (s)
Caribbean Sea Shipping Line
Alaska route
European route
Nordic Arctic route
Japan and South Korea route
Hongkong route
Southeast Asia route
Antarctic route
other
Q8:You can accept the cruise travel price is? (time is about a week)
less than 5000 RMB
5001-10000 RMB
10001-30000 BMB
more than 30001 RMB
Q9:Which way do you get the specific cruise lines, cruise prices and other information? (s)
network
Travel agency publicity
television
Cruise company publicity
broadcast
Newspaper and magazine
Tour Exhibition
Relatives and friends introduction
other
Q10:Which room do youlive on board？
inside cabin
balcony cabin
ocean view cabin
suite
Q11:How about your cabin？（s）
the room is clean and tidy
the room is dirty
satisfied with the room attendant
Dissatisfied with the room attendant
satisfied with the room facilities
Dissatisfied with the room facilities
Q12:Some advice about the housekeeping department.
选项1
Q13:What type ofrestaurant do you like？
main restaurant
buffet
cafe bar
alternative restaurant
other
Q14:How about the food andbeverage？（s）
satisfied with the environment
Dissatisfied with the environment
satisfied with the food
Dissatisfied with the food
the price of meal is reasonable
the price of meal is unreasonable
satisfied with the Restaurant facilities
Dissatisfied with the Restaurant facilities
satisfied with the service
Dissatisfied with the service
Q15:Some advice about the food andbeverage.
选项1
Q16:What kind ofentertainment equipment do you like on board？（s）
Casino
show
bar
swimming pool
fitness center
SPA center
theater
skating rink
youth activity center
other
Q17:How about the entertainment equipment on board?
very satisfied
satisfied
just so-so
dissatisfied
Q18:Some advice about the entertainmentdepartment.
选项1
Q19:Which shore excursion do you like best?
adventure tours
cuisine tours
sightseeing tours
water-relatedactivities
Q20:How aboutthe shore excursion?
very satisfied
satisfied
just so-so
dissatisfied
Q21:Some advice about theshore excursion.
选项1
Q22:What do you think of our security work?
very satisfied
satisfied
just so-so
dissatisfied
Q23:Did you go shopping on the Duty-Free shop?
yse
no
Q24:Would you choose cruisetouristsagain?
yes
no
Q25:How about the service on cruise？（full mark is 10）
选项1
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